Pikkup

Introduction

Modern people live in a high-speed pace of life, so even a car breakdown is not only a car’s malfunction, but a problem which can affect the individual’s daily activities. As such, Pikkup has emerged as a company that has come up with a solution that would reduce the botheration relating to car problems. I must said, with the help of Idealogic they did a modern and effective job of introducing a mobile application that is designed to be the middlemen between car owners that are in trouble and nearby cheap car service. Pikkup was designed with mobility in mind and works through geolocation to provide the user with help on the spot and changing the approach that drivers use to get car services. 

Business Challenges

The Pikkup team outlined the following as the issues that the Idealogic team would have to solve with digital solutions and technical know-how.

Immediate Assistance for Car Breakdowns

The default line in car breakdowns and similar situations is, overtime immediately begins – ‘the clock is ticking’. Drivers are always at the receiving end, at times, they lack knowledge of who and where to go to seek quality and prompt assistance. Pikkup realized the importance of a solution that can show help closest to the client in real time and spend no effort on seeking for a reliable service center. 

Driver-Service Connection Provider

One of the challenges of developing this proposal was to create a platform that can connect the user with the service provider at first instance. In this case since it involves the communication of money it needed complicated tools within the app and they needed to be very efficient and easy to use for the two people involved in a transaction. 

Personalized Service Provider Discovery

Whether one is a driver using the services for his/her car model or a breakdown nature of the car, or the location of the incident, the needs will be different. Meeting such diverse needs was only possible by creating an app that could perform searches involving registration numbers of cars and at the same time ensuring that the provider was the right match for the user. 

Guaranteed Payment Security

For Pikkup, the most important was to create the environment that users could rely on when performing transactions. This challenge aimed at implementing high levels of security and at the same time ensuring that the payment option is very simple for the users. 

Solutions Implemented

Here are the solutions that Idealogic came up with:

Leveraging Geolocation for Instant Assistance

To meet the requirement of immediate service the Pikkup app has been interfaced with GPS modality so that the application of the users can detect the nearby location of the user and suggest the nearest service centers in the shortest time. This feature reveals the customer and supplier map, the mean distance between them and offer the users the options nearby and available. 

Smart Matching with Service Providers

Unlike an ordinary location service, Pikkup combines it with a system where an operator identifies the appropriate service provider according to the requisite car details entered by the user. This intelligent match making sure that the users are linked with the provider who is most suited to attend to the user’s needs hence making the service delivery more personalized and faster. 

A Comprehensive Data-Centric Platform

Fundamentally, Pikkup is a data-based product whereby a well-designed database provides specific information on users, suppliers and services. This way the functionality of the app is improved and the communicational flows inside the platform are recorded and in turn helped to improve the UX for users.